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FREQUENTLY ASKED QUESTIONS

What are the payment options?

We currently accept Visa or Mastercard from all major UK banks. PayPal options are also available. 

Do you sell gift cards?

Unfortunately we dont currently offer gift cards but keep your eyes peeled as this is something we are looking into and hope to bring to our Autumn Moon customers very soon!

What is your return policy?

If your would like to return your item that's no problem, items must be sent back within 14 days of receipt of your order. Unfortunately we dont offer free or prepaid returns and recommend you get a tracking number when sending your parcel back to us.

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You can find more info on returns on our returns policy page in the menu section.

Can I amend my order?

Unfortunately you can't cancel or amend your order once it has been placed.

This includes changing the delivery address, changing products or changing payment methods. You can always return any unwanted items to us for a refund.

I'm new here, can I create and account?

How long does shipping take?

Yes! Once you reach the checkout, please follow the steps to create your account. Here you can track orders, check placed orders and save information for faster future checkouts!

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We operate on a 2-5 working day delivery timeframe. In the checkout, you can upgrade to next day delivery. These orders must be placed before 14:00 to guarantee next day delivery. More information can be found in 'Delivery Information'

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